Terms & Conditions and Cancellation Policy

Welcome to Wiseheart Project. By booking and participating in one of our retreats or workshops, you agree to the following terms and conditions. These exist to ensure clarity, safety, and fairness for everyone involved.

1. Booking and Payment

  • All bookings are confirmed once full payment is received unless otherwise agreed in writing.

  • For special or discounted events, any applicable codes must be entered at the time of booking.

  • We reserve the right to decline any booking at our discretion.

2. Cancellation Policy
We understand that plans can change. Please read our cancellation terms carefully:

  • Cancellations made 14 days or more before the event: You are entitled to a full refund or the option to transfer your place to a future Wiseheart workshop or retreat.

  • Cancellations made less than 14 days before the event: No refund will be issued, but we may offer the option to transfer your place depending on availability and circumstances.

  • No-shows on the day: No refunds or transfers will be offered.

3. Event Cancellation by Wiseheart
In rare cases, we may need to cancel or reschedule an event due to unforeseen circumstances (e.g. illness, weather, minimum numbers not met). In this case, you will be offered a full refund or the opportunity to transfer to a future event. We are not responsible for any travel or accommodation costs incurred.

4. Health, Safety & Personal Responsibility

  • Participation in any Wiseheart event is voluntary and at your own risk. We incorporate practices such as breathwork, cold immersion, physical movement, and emotional sharing.

  • By attending, you confirm you are fit and well to take part and have disclosed any relevant health conditions via our health questionnaire.

  • Always seek medical advice if you’re unsure whether an activity is suitable for you.

5. Content Capture

  • We occasionally photograph or film portions of our workshops and retreats to help share the Wiseheart message with a wider audience.

  • We will always inform you in advance when a content team is present. If you prefer not to appear in any photos or footage, please let us know on the day.

6. Code of Conduct
Wiseheart spaces are built on mutual respect, confidentiality, and integrity. We ask all participants to uphold these values. We reserve the right to remove anyone whose behaviour risks the safety or experience of others, without refund.

7. Liability
Wiseheart Project and its team are not liable for any injury, loss, or damage incurred during your participation in an event. We recommend you take out personal travel insurance if needed.

8. Changes to These Terms
Wiseheart Project reserves the right to update these terms and conditions as needed. The most recent version will always be available on our website.

Contact
For any questions or concerns, you can reach us at:
hello@wiseheartproject.com